Innovative Claims Investigator

1 week ago


Portsmouth, Portsmouth, United Kingdom Charles Taylor Full time
Protect Our Clients' Interests

We are seeking a skilled and meticulous Special Investigator to join our team at Charles Taylor Specialist Investigations Services. The successful candidate will be responsible for conducting thorough investigations into suspected fraudulent insurance claims, ensuring that our clients' liability is fully protected.

About the Role
  • Conduct cognitive telephone interviews, validation calls, and video interviews to gather evidence and assess claims.
  • Work closely with stakeholders, including clients, law enforcement agencies, and legal professionals, to coordinate field investigations and ensure all relevant revenue opportunities are explored.
Key Responsibilities
  1. Investigate potentially fraudulent claims made on various insurance products.
  2. Adhere to relevant legislation and ensure compliance with regulatory requirements.
  3. Triage suspected fraud referrals and recommend or implement the required investigation.
  4. Capture and record complaints following FCA complaint guidelines.
  5. Maintain excellent working relationships with CTSIS clients.
  6. Record fraud savings for our clients.
  7. Act as a role model and ensure approachability to all members of Charles Taylor staff.
  8. Assess evidence and make decisions based on an impartial assessment of a claim.
  9. Manage your own case load of investigations while ensuring all tasks are up-to-date.
  10. Write detailed repudiation/challenge letters and investigation reports.
  11. Provide high-level customer service while protecting our clients' liability.
Requirements
  • Excellent investigative skills and attention to detail.
  • Good communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Proficiency in Microsoft Office and ability to learn new systems.
  • Validated experience in fraud investigation or a related field.
Benefits

We offer a competitive salary range of £28,000 - £35,000 per annum, plus additional benefits:

  • Contributory pension scheme.
  • Free Health Cash Plan worth £1700 per annum.
  • Generous high-street rewards scheme for family and friends.
  • Free travel insurance (subject to qualifying criteria).
  • Discounts on home and motor insurance.
About Us

Charles Taylor is a global provider of integrated medical and security assistance, claims handling, pre-travel advice, medical screening, and travel risk management. With offices in the UK and Spain, we manage over 50,000 assistance cases every year and have more than 47 years' experience of supporting blue-chip clients.


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