Customer Service Case Manager

4 weeks ago


Portsmouth, Portsmouth, United Kingdom Charles Taylor Full time

**Role:** Global Medical Assistance Specialist

At Charles Taylor Assistance, we are seeking a highly skilled and compassionate individual to join our team as a Global Medical Assistance Specialist. As a key member of our customer support team, you will play a critical role in providing exceptional service to our clients who require medical assistance while traveling abroad.

**Key Responsibilities:**

  • Assess insurance cover and organize medical treatment, transport, and accommodation for clients
  • Mobilize a global network of agents and suppliers to provide local solutions and effect repatriations and medical evacuations
  • Work closely with medical and travel professionals to ensure seamless customer support

**Requirements:**

  • Compassionate approach to customer interaction with a caring and understanding attitude
  • High levels of personal commitment to facilitate the delivery of a customer-focused service
  • Ability to work well within a team and independently, across a wide range of shifts
  • Accurate typing skills and a good standard of education or equivalent experience

**What We Offer:**

  • Full training and guidance to support your transition into this role
  • Competitive salary and benefits package, including 28 days of annual leave and a contributory pension scheme
  • Opportunities for learning, development, and career progression

**About Us:**

Charles Taylor Assistance is a leading global provider of medical assistance, travel risk, and claims management services. We support over five million customers every year and process over 170,000 travel claims.



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