Customer Service Case Manager
4 weeks ago
**Role:** Global Medical Assistance Specialist
At Charles Taylor Assistance, we are seeking a highly skilled and compassionate individual to join our team as a Global Medical Assistance Specialist. As a key member of our customer support team, you will play a critical role in providing exceptional service to our clients who require medical assistance while traveling abroad.
**Key Responsibilities:**
- Assess insurance cover and organize medical treatment, transport, and accommodation for clients
- Mobilize a global network of agents and suppliers to provide local solutions and effect repatriations and medical evacuations
- Work closely with medical and travel professionals to ensure seamless customer support
**Requirements:**
- Compassionate approach to customer interaction with a caring and understanding attitude
- High levels of personal commitment to facilitate the delivery of a customer-focused service
- Ability to work well within a team and independently, across a wide range of shifts
- Accurate typing skills and a good standard of education or equivalent experience
**What We Offer:**
- Full training and guidance to support your transition into this role
- Competitive salary and benefits package, including 28 days of annual leave and a contributory pension scheme
- Opportunities for learning, development, and career progression
**About Us:**
Charles Taylor Assistance is a leading global provider of medical assistance, travel risk, and claims management services. We support over five million customers every year and process over 170,000 travel claims.
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