Customer Service Representative

4 weeks ago


Portsmouth, Portsmouth, United Kingdom Workshop Recruitment Full time

Job Summary

We are seeking a highly skilled and experienced Case Handler to join our team at Workshop Recruitment. As a Case Handler, you will be responsible for investigating complaints with members, our service, and/or the Booking Support Team. This will involve composing response emails to those who have raised the complaint, ensuring that the complaints log is always up to date.

Key Responsibilities

  • Investigate complaints and respond to members in a timely and professional manner.
  • Process Outbound Bookings (Feedback) that have not been automatically sent to the Client, ensuring that feedback meets our quality assurance standards.
  • Respond to incoming email queries as required.
  • Work proactively to clear outstanding tasks and respond to incoming emails, particularly on weekends.
  • Ensure system activities per hour are in line with the team average.
  • Raise tech issues and suggest improvements to services, procedures, and processes.

Requirements

  • Two years' experience of working from home.
  • Two years of continuous service in Complaint Handling, or a similar transferable role, in a non-retail environment.
  • Excellent administration skills, attention to detail, and data entry skills.
  • Ability to multi-task and prioritise work well in a fast-paced environment.
  • Confidence to pick up the phone and build rapport quickly.
  • Excellent PC skills and be "tech-savvy".

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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