Customer Service Representative

3 weeks ago


Portsmouth, Portsmouth, United Kingdom Charles Taylor Full time

Customer Service Representative

At Charles Taylor, we are seeking a highly skilled Customer Service Representative to join our dynamic team. As a key member of our operations, you will play a crucial role in ensuring the compliance and accuracy of medical expenses within our organisation.

Key Responsibilities:

  • Creation, assessment, and coverage of travel insurance claims
  • Review and audit of medical expenses according to group policy
  • Understanding and entering invoice payments on our in-house system
  • Identify and carry out negotiations of medical invoices
  • Handle and co-ordinate requests for arrangement of logistical services for clients

Requirements:

  • An excellent communicator, both written and verbal
  • Ability to work to fixed timeframes
  • Innovation and creativity
  • Co-ordination skills
  • Capable of functioning in a high-pressure environment
  • Must be confident and self-motivated
  • Team player - with the ability to work alone using own initiative
  • Proficient computer skills are essential for this role

Benefits:

  • £25,000 - £29,562 per annum
  • 28 days including Bank Holiday's and incremental holiday plan
  • Fantastic opportunities for learning, development, and career progression
  • Contributory pension scheme
  • Free Health Cash Plan worth £1700 per annum
  • Generous high-street rewards scheme for family and friends
  • Free travel insurance (subject to qualifying criteria)
  • Discounts on home and motor insurance

Equal Opportunity Employer

Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.

Our Values:

  • INTEGRITY: We do the right thing
  • COLLABORATION: We are one
  • AGILITY: We learn, evolve, and adapt
  • CARE: We are compassionate and human
  • ACCOUNTABILITY: We take ownership


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