Customer Service Representative

4 weeks ago


Portsmouth, Portsmouth, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Toyota Financial Services, KINTO and KINTO UK. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and other communication channels.
  • Monitor and manage downtime on KINTO Fleet vehicles during service, maintenance, and repair work.
  • Liaise with internal departments and external partners to resolve customer queries and issues.
  • Ensure compliance with security procedures and adhere to client SLAs and KPIs.
Requirements
  • Strong customer focus and first-time resolution skills.
  • Effective complaint handling and problem-solving abilities.
  • Organizational skills to manage workload and prioritize tasks.
  • Self-motivation and enthusiasm to succeed in a fast-paced environment.
  • Excellent communication and interpersonal skills.
What We Offer
  • Competitive starting salary and bonus earning potential.
  • 25 days holiday + 8 days bank holiday.
  • Great pension scheme with employee and employer contributions.
  • Company Car Scheme and private medical cover.
  • Life assurance scheme and discounts on retailers.
  • Wellbeing hour each month and volunteer days.
  • Employee assistance programmes and free fruit in the office.
  • Free onsite car parking and hybrid working policy.
Our Commitment to Diversity and Inclusion

We are an equal opportunities employer and welcome applications from anyone who is excited by the opportunity of joining us. We are committed to creating a diverse and inclusive workplace where everyone can thrive.



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