Case Manager for International Medical Assistance

1 week ago


Portsmouth, Portsmouth, United Kingdom Charles Taylor Full time

Welcome to Charles Taylor Assistance, a leading global provider of medical assistance and travel risk services.

We are seeking a highly skilled Case Manager to join our team in Portsmouth or Lakeside North Harbour, working on behalf of renowned travel insurance brands to help policyholders worldwide.

As a Case Manager, you will be the critical point of contact, working with medical and travel professionals to provide exceptional customer service and support customers who become ill or injured while traveling.

You will assess insurance cover, organise and pay for medical treatment, transport and accommodation, and mobilise a global network of agents and suppliers to provide local solutions and effect repatriations and medical evacuations.

This is a demanding yet rewarding role that requires resilience, a compassionate approach to customer interaction, and a passion for delivering exceptional customer service.

The successful candidate must have high levels of personal commitment, drive and passion to make a difference in people's lives, as well as the ability to work well within a team and independently across various shifts, including weekends and bank holidays.

Key responsibilities include:

  • Demonstrating high levels of personal commitment to facilitate delivery of customer-focused service
  • Providing exceptional customer service and support to customers who become ill or injured while traveling
  • Mobilising global network of agents and suppliers to provide local solutions and effect repatriations and medical evacuations
  • Assessing insurance cover and organising payment for medical treatment, transport and accommodation

To support your transition into this role, we offer full training and guidance, including 6 weeks of classroom training, systems-based training and mentoring.

Our comprehensive benefits package includes a salary range of £25,000 - £29,562 per annum, 28 days annual leave including Bank Holidays, contributory pension scheme, health cash plan and opportunities for career progression.

Salary estimated at £27,300 based on national average salary data. Salary may vary depending on individual circumstances.



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