Logistics Experience Manager

6 days ago


London, Greater London, United Kingdom Deliveroo Full time
At Deliveroo, we're passionate about connecting consumers with local restaurants and shops. Our mission is to transform the way people shop and eat by bringing the world's diverse cuisines to their doorstep. As a Rider Operations Associate, you'll play a vital role in ensuring the exceptional support experience for our valued riders.

In this position, you'll analyze data, optimize processes, and implement new procedures to enhance efficiency and improve the overall rider experience. You'll also supervise a team of support agents, provide guidance and feedback, and ensure high-quality customer service. Additionally, you will handle escalations, collaborate on issue resolution, and deliver insightful reporting to stakeholders.

Your Key Strengths
* Strong analytical and problem-solving skills
* Excellent written and verbal communication skills
* Ability to work well under pressure and maintain a calm demeanor
* Strong interpersonal skills and ability to empathise with others

About the Company
Deliveroo is a dynamic and fast-growing company, operating in a competitive marketplace. We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission. We invest and build out teams to help us launch new innovative products. It's an exciting time to join us, and while we have made great progress, we are just getting started.

Salary and Benefits
The estimated salary for this position is £40,000 - £50,000 per year, based on your location and experience. As a member of our team, you'll enjoy a comprehensive benefits package, including annual leave allowances, pension plan, and opportunities for career growth.
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