Customer Service Representative

2 days ago


Saint Neots, Cambridgeshire, United Kingdom Unilin Full time
Customer Service Advisor

Unilin, a global leader in laminate & Parquet flooring systems, is seeking a Customer Service Advisor to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring the highest standards of service are maintained.

Key Responsibilities:

  • Process a large volume of orders and customer inquiries
  • Handle customer complaints and issues via phone, live chat, and email
  • Work closely with our external sales team to ensure seamless customer service
  • Provide technical support and guidance to customers

Requirements:

  • Previous experience in a customer-facing role, preferably in a service or sales environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Proficiency in Microsoft Office applications, particularly Excel
  • Previous experience with SAP is a plus

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

Unilin is an equal opportunities employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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