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Customer Service Representative
2 months ago
At Lifeplus, we're on a mission to be the world leader in holistic wellbeing. We're looking for a talented individual to join our team as a Customer Services Representative.
About the Role
We manufacture and distribute high-quality nutritional supplements directly to our customers worldwide. As a Customer Services Representative, you'll be the first point of contact for our network, providing excellent customer service and building relationships with our customers.
Key Responsibilities
- Answer customer queries and process incoming requests via phone using Lifeplus Puzzel ticket management software.
- Make outgoing phone calls to customers to achieve a satisfactory resolution.
- Proactively develop relationships with customers, building opportunities and ensuring high levels of customer retention.
- Participate in the ongoing development of Lifeplus Customer Care and the wider business.
Requirements
- Fluent in both oral and written English and German.
- Able to build good relationships at all levels with a positive and flexible approach.
- Passionate about delivering excellent customer service.
What We Offer
- LIFE Program – a career development opportunity.
- Contributory pension scheme of up to 6%.
- Opportunity to buy & sell holiday.
- Gym membership discounts.
- Contributory hospital and health cash plan.
- Cycle2Work scheme.
- Eye care vouchers.
- Life assurance.
- Discounts at leading brands and retailers.
Working Hours
5 week rotational shift, 37 hours per week.
Hybrid Working
1 day per month in the office.