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Customer Service Representative

2 months ago


Saint Neots, Cambridgeshire, United Kingdom Lifeplus Full time
Job Description

At Lifeplus, we're on a mission to be the world leader in holistic wellbeing. We're looking for a talented individual to join our team as a Customer Services Representative.

About the Role

We manufacture and distribute high-quality nutritional supplements directly to our customers worldwide. As a Customer Services Representative, you'll be the first point of contact for our network, providing excellent customer service and building relationships with our customers.

Key Responsibilities

  • Answer customer queries and process incoming requests via phone using Lifeplus Puzzel ticket management software.
  • Make outgoing phone calls to customers to achieve a satisfactory resolution.
  • Proactively develop relationships with customers, building opportunities and ensuring high levels of customer retention.
  • Participate in the ongoing development of Lifeplus Customer Care and the wider business.

Requirements

  • Fluent in both oral and written English and German.
  • Able to build good relationships at all levels with a positive and flexible approach.
  • Passionate about delivering excellent customer service.

What We Offer

  • LIFE Program – a career development opportunity.
  • Contributory pension scheme of up to 6%.
  • Opportunity to buy & sell holiday.
  • Gym membership discounts.
  • Contributory hospital and health cash plan.
  • Cycle2Work scheme.
  • Eye care vouchers.
  • Life assurance.
  • Discounts at leading brands and retailers.

Working Hours

5 week rotational shift, 37 hours per week.

Hybrid Working

1 day per month in the office.