Customer Service Representative
1 month ago
At Lifeplus, we're seeking a highly skilled and passionate German speaking customer care administrator to join our team. As a key member of our customer care department, you will be responsible for providing exceptional customer service to our network, building relationships, and resolving complex queries.
Key Responsibilities:- Provide excellent customer service via phone, email, and other communication channels.
- Build and maintain strong relationships with customers, understanding their needs and preferences.
- Resolve complex customer queries in a timely and professional manner.
- Process customer orders and changes efficiently and accurately.
- Participate in ongoing development of Lifeplus customer care and the wider business.
- Fluent in both oral and written English and German.
- Excellent IT skills and experience with customer service software.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Positive and flexible approach to work.
- Competitive salary and benefits package.
- Opportunities for career development and growth.
- Hybrid working arrangement with 1 day per month in the office.
- Free monthly Lifeplus nutritional and personal care products.
- Discounts at leading brands and retailers.
- 5 week rotational shift, 37.5 hours per week.
- Week 1: Monday to Friday, 07:00 – 15:15.
- Week 2: Monday, Tuesday, Wednesday, Thursday, 07:30 – 15:45 and Saturday, 11:45 – 20:00.
- Week 3: Monday to Friday, 11:00 – 19:15.
- Week 4: Monday, Tuesday, Wednesday, Thursday, 08:00 – 16:15 and Saturday, 09:45 – 18:00.
- Week 5: Monday to Friday, 11:45 – 20:00.
Please note that the successful applicant will be required to undergo a criminal record check.
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