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Customer Service Representative
2 months ago
Job Summary
We are seeking a highly skilled and fluent German speaking Customer Service Representative to join our team at Resourcing Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our German-speaking clients, handling service calls, and resolving customer inquiries in a timely and professional manner.
Key Responsibilities
- Provide excellent customer service to German-speaking clients via phone, email, and other communication channels
- Handle customer inquiries, resolve issues, and provide solutions in a timely and professional manner
- Work collaboratively with internal teams to ensure seamless customer service experience
- Develop and maintain strong relationships with clients to ensure customer satisfaction and loyalty
- Stay up-to-date with company policies, procedures, and product knowledge to provide accurate and informed responses to customer inquiries
Requirements
- Fluent German and English language skills (oral and written)
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple customer inquiries simultaneously
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
Work Environment
This is a home-based role, with occasional travel to our office in the Cambridgeshire area (approximately 1 day per month). Candidates must be able to travel to the office and live within a 2-hour radius. We offer a competitive salary, excellent benefits package, and a dynamic work environment.
