Customer Service Representative
1 month ago
At Lifeplus, we're committed to helping millions of people unlock their wellness potential. As a German Speaking Customer Care Administrator, you'll play a vital role in delivering exceptional customer service to our network.
Job Purpose:Our Customer Care Administrators are the first point of contact for our network, and we're looking for someone who can truly represent the values and principles of Lifeplus. You'll be responsible for building relationships, resolving complex queries, and processing orders and changes.
Key Responsibilities:- Provide excellent customer service via phone, using Lifeplus Puzzel ticket management software.
- Develop relationships with customers, building opportunities and ensuring high levels of retention.
- Proactively resolve customer queries, using a proactive, flexible, and positive approach.
- Participate in the ongoing development of Lifeplus Customer Care and the wider business.
- Stay up-to-date with processes and ensure a thorough understanding of the company's business structure and product portfolio.
- Passionate about delivering exceptional customer service.
- Fluent in both oral and written English and German.
- Excellent IT skills.
- Knowledge of sales process and ordering systems is desirable but not essential.
- Excellent communication skills with both internal and external customers.
- Able to build good relationships at all levels with a positive and flexible approach.
- Able to solve problems, have initiative, and open to continuous improvement and learning.
- LIFE Program – providing opportunities for career development.
- Contributory pension scheme of up to 6%.
- Opportunity to buy and sell holiday.
- Gym membership discounts.
- Contributory hospital and health cash plan.
- Cycle2Work scheme.
- Eye care vouchers.
- Free monthly Lifeplus nutritional and personal care products.
- Life assurance.
- Discounts at leading brands and retailers.
- 5-week rotational shift, 37.5 hours per week.
- Week 1: Monday to Friday, 07:00 – 15:15.
- Week 2: Monday, Tuesday, Wednesday, Thursday, 07:30 – 15:45, and Saturday, 11:45 – 20:00.
- Week 3: Monday to Friday, 11:00 – 19:15.
- Week 4: Monday, Tuesday, Wednesday, Thursday, 08:00 – 16:15, and Saturday, 09:45 – 18:00.
- Week 5: Monday to Friday, 11:45 – 20:00.
- Lifeplus House, St Neots.
- Hybrid working: 1 day per month in the office.
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