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Business Development Executive for Large Enterprise Customer Service Leaders
1 month ago
Gartner for Customer Service & Support Leaders is seeking a Business Development Executive to join their high-performing team.
Forward-looking customer service and support organizations are shifting from a reactive strategy designed to limit costs to a predictive strategy that delivers additional value to customers. These organizations are on the road to becoming a value-driven function, and CSS leaders are balancing personalization with privacy, accounting for machine customers, and aiming to fully capture the voice of the customer.
Gartner's sustained growth has been propelled by our world-class Business Development function. Our Business Development Executives are responsible for engaging with C-Level stakeholders within Large Enterprise organizations. These roles are individual contributors with a personal target, based on new revenue.
The Business Development Executive is supported by a Sales Manager, Sales VP, and our Subject Matter Experts. Dependent on practice, there may also be Sales Development support.
Key Responsibilities:
- Identify and drive new business opportunities with new-to-Gartner organizations across EMEA, targeting Large Enterprise C-level stakeholders.
- Convert viable prospects into active Gartner clients (members), owning the full sales conversation and negotiation, through to the transition of new clients to the account management team.
- Continually build an encouraging pipeline of relevant opportunities to deliver against your sales metrics, ensuring KPIs are met.
- Quota responsibility delivering circa £500k per annum of new logo revenue across your assigned territory.
- Manage complex high-revenue sales across matrix and diverse business environments.
- Own forecasting and account planning on a monthly/quarterly/annual basis.
Requirements:
- 5-10 years' B2B sales experience, preferably within either Technology, SaaS, services, or a consultative environment.
- Proven track record meeting and exceeding sales targets in a business development/new business environment.
- Experience selling to and/or influencing C-level executives.
- Proven ability to precisely manage and forecast a complex sale process.
- Willingness to conduct EMEA-wide travel.
