Enterprise Sales Leader for Customer Service Innovation

4 weeks ago


London, Greater London, United Kingdom Gartner Full time

Unlocking Customer Service Excellence with Gartner

Gartner, a renowned leader in market research and advisory services, is seeking a seasoned Business Development Executive to spearhead our efforts in Customer Service and Support. As a key member of our team, you will be responsible for driving net new business opportunities, fostering relationships with influential C-level stakeholders, and delivering exceptional results.

About the Role:

  • Develop and execute strategies to engage with Large Enterprise C-level stakeholders in EMEA, promoting our cutting-edge research and advisory services.
  • Convert viable prospects into active Gartner clients, owning the full sales conversation and negotiation, and transitioning new clients to our account management team.
  • Build a robust pipeline of relevant opportunities, ensuring the delivery of sales metrics and KPIs.
  • Meet quota responsibility, achieving circa £500k per annum of new logo revenue across your assigned territory.
  • Manage complex high-revenue sales across matrix and diverse business environments.
  • Own forecasting and account planning on a monthly/quarterly/annual basis.

About You:

  • 5-10 years of B2B sales experience, preferably in Technology, SaaS, services, or a consultative environment.
  • Proven track record of meeting and exceeding sales targets in a business development/new business environment.
  • Experience selling to and/or influencing C-level executives.
  • Proven ability to precisely manage and forecast a complex sale process.
  • Willingness to conduct EMEA-wide travel.

About Gartner:

Gartner is the world's leading research and advisory company, providing critical insights to help business leaders make informed decisions. We are committed to being an Equal Opportunity Employer and offer opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability.



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