Business Administration and Customer Engagement Professional
1 day ago
Universal Business Team is a well-established SME based in Coventry, seeking a highly motivated Business Administration and Customer Engagement Professional to join our team.
About the PositionThis exciting opportunity involves managing day-to-day customer interactions, handling complaints, and collaborating with internal teams to deliver exceptional results.
Main Responsibilities- Responding to customer inquiries via phone, email, and other channels.
- Processing customer orders, resolving issues, and escalating concerns when necessary.
- Developing and maintaining positive relationships with customers, colleagues, and stakeholders.
- Utilizing CRM software to track customer interactions and provide insights for continuous improvement.
- Ensuring compliance with company policies and procedures while promoting a culture of excellent customer service.
- Proven experience in customer-facing roles, preferably within the administration or operations department.
- Exceptional communication and interpersonal skills.
- Proficiency in Microsoft Office, CRM software, and other relevant tools.
- Ability to multitask, prioritize tasks, and manage time effectively.
- A salary of £35,000 per annum, commensurate with experience.
- A comprehensive benefits package, including a company bonus scheme, free parking, and opportunities for professional growth.
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