Customer Service Expert
1 day ago
As a Customer Service Expert at Universal Business Team, you will play a crucial role in delivering exceptional service to our customers. This position requires a highly skilled and customer-centric individual who can resolve issues efficiently and effectively.
About the Role:- You will be responsible for proactive problem-solving through telephone and email communication.
- Informing customers about delivery ETA updates will also be a key part of your duties.
- In addition, you will need to offer alternative products for items with long lead times.
- Coordinating with carriers on delivery queries and returns is another important aspect of this role.
- Handling complaints in a controlled manner is essential for success in this position.
- Proven experience in a Customer Services role is required.
- A sympathetic and kind disposition is essential for building strong relationships with customers.
- Calmness under pressure is vital for resolving complex issues.
- Excellent literacy and email communication skills are necessary for effective communication.
- Pleasant telephone manner is also a must.
- A good grasp of IT and systems is required for efficient issue resolution.
- The salary for this role is £32,500 (dependent on experience).
- Working hours are Monday – Friday 08:30 – 17:00 (negotiable variation possible).
- A company bonus scheme is in place.
- Free parking is available.
Universal Business Team is a family-run SME based in Coventry. We value our reputation and strive for excellence in customer service.
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