Customer Service Expert

1 day ago


Coventry, Coventry, United Kingdom Universal Business Team Full time

As a Customer Service Expert at Universal Business Team, you will play a crucial role in delivering exceptional service to our customers. This position requires a highly skilled and customer-centric individual who can resolve issues efficiently and effectively.

About the Role:
  • You will be responsible for proactive problem-solving through telephone and email communication.
  • Informing customers about delivery ETA updates will also be a key part of your duties.
  • In addition, you will need to offer alternative products for items with long lead times.
  • Coordinating with carriers on delivery queries and returns is another important aspect of this role.
  • Handling complaints in a controlled manner is essential for success in this position.
Key Responsibilities:
  • Proven experience in a Customer Services role is required.
  • A sympathetic and kind disposition is essential for building strong relationships with customers.
  • Calmness under pressure is vital for resolving complex issues.
  • Excellent literacy and email communication skills are necessary for effective communication.
  • Pleasant telephone manner is also a must.
  • A good grasp of IT and systems is required for efficient issue resolution.
Benefits:
  • The salary for this role is £32,500 (dependent on experience).
  • Working hours are Monday – Friday 08:30 – 17:00 (negotiable variation possible).
  • A company bonus scheme is in place.
  • Free parking is available.

Universal Business Team is a family-run SME based in Coventry. We value our reputation and strive for excellence in customer service.



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