IT Service Delivery Expert

5 days ago


Coventry, Coventry, United Kingdom LMS Group Full time
Job Overview:
As an IT Service Delivery Expert at LMS Group, you will play a critical role in delivering exceptional technical support services to our clients. This includes managing technical queries, progressing customer tickets, and providing a point for escalation.

About the Position:
The ideal candidate will have a minimum of 3 years of IT experience in a support-based or MSP environment. They should possess strong people management skills, with previous people management experience. Active Directory Administration, Office 365, and Microsoft Azure Administration skills are also essential.

Responsibilities:
  • Providing remote, on-site, and telephone based technical IT support at all times.
  • Coordinating the identification and resolution of service incidents and problems.
  • Working closely with the Technical, Professional, and Account Management teams to evaluate and prevent problems.


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