Technical Issues Resolution Expert

4 days ago


Craigavon, United Kingdom Henderson Scott Full time

Henderson Scott is a pioneering software company that requires a talented Technical Issues Resolution Expert to tackle complex technical challenges.

The estimated salary for this role is £50,000 - £65,000 per annum, based on experience.

About the Job:

This is an exciting opportunity to join a dynamic team and contribute to delivering exceptional software solutions. As a Technical Issues Resolution Expert, you will play a critical role in resolving technical issues, collaborating with teams, and providing top-notch client support.

Responsibilities:

  • Investigate and resolve software issues, including bugs, functionality problems, and data discrepancies.
  • Work closely with the development and client teams to address technical issues promptly and accurately.
  • Develop and maintain accurate documentation of technical issues and resolutions.
  • Deliver exceptional client support by guiding clients through system issues and ensuring high satisfaction.
  • Contribute to software testing and validation to guarantee seamless software updates.

Requirements:

  • Must be eligible to work full-time in the region or hold a valid work permit.
  • Hold a degree in Computer Science, Software Engineering, or a related field.
  • Possess basic C# programming experience, familiarity with OOD principles, and basic SQL/database skills.
  • Demonstrate strong analytical skills for identifying and resolving software issues.
  • Exhibit excellent communication skills to interact with technical and non-technical teams.
  • Showcase ability to collaborate effectively within a team.

What We Offer:

  • A competitive salary package.
  • Ongoing training and professional development opportunities.
  • A supportive and collaborative work environment.


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