Technical Issues Resolution Expert
4 days ago
Henderson Scott is a pioneering software company that requires a talented Technical Issues Resolution Expert to tackle complex technical challenges.
The estimated salary for this role is £50,000 - £65,000 per annum, based on experience.
About the Job:
This is an exciting opportunity to join a dynamic team and contribute to delivering exceptional software solutions. As a Technical Issues Resolution Expert, you will play a critical role in resolving technical issues, collaborating with teams, and providing top-notch client support.
Responsibilities:
- Investigate and resolve software issues, including bugs, functionality problems, and data discrepancies.
- Work closely with the development and client teams to address technical issues promptly and accurately.
- Develop and maintain accurate documentation of technical issues and resolutions.
- Deliver exceptional client support by guiding clients through system issues and ensuring high satisfaction.
- Contribute to software testing and validation to guarantee seamless software updates.
Requirements:
- Must be eligible to work full-time in the region or hold a valid work permit.
- Hold a degree in Computer Science, Software Engineering, or a related field.
- Possess basic C# programming experience, familiarity with OOD principles, and basic SQL/database skills.
- Demonstrate strong analytical skills for identifying and resolving software issues.
- Exhibit excellent communication skills to interact with technical and non-technical teams.
- Showcase ability to collaborate effectively within a team.
What We Offer:
- A competitive salary package.
- Ongoing training and professional development opportunities.
- A supportive and collaborative work environment.
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