Technical Support Specialist

1 week ago


Craigavon, United Kingdom Henderson Scott Full time

Henderson Scott is seeking a highly skilled Software Support Engineer to join our team. This role requires troubleshooting and resolving technical issues in our software, ensuring high satisfaction for our clients.

Key Responsibilities:
  • Troubleshoot: Investigate and resolve bugs, functionality issues, and data discrepancies in the software.
  • Collaboration: Work with development teams to ensure issues are addressed promptly and accurately.
  • Documentation: Record and document technical issues and resolutions for knowledge sharing.
  • Client Support: Provide technical support to clients, guiding them through system issues.
  • Testing: Assist with software testing and validation to ensure software updates are applied correctly.
Requirements:
  • Eligibility: Must be eligible to work full-time in the region or have a valid work permit.
  • Education: Degree in Computer Science, Software Engineering, or related field.
  • Technical Skills: Basic experience with C# programming, familiarity with Object-Oriented Design (OOD) principles, and basic knowledge of SQL and database systems.
Salary:

The estimated salary for this position is $65,000 - $85,000 per year, depending on location and experience.



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