IT Support Specialist

1 week ago


Craigavon, United Kingdom HAYS Specialist Recruitment Full time

At Hays Specialist Recruitment, we are seeking an experienced IT Support Specialist to join our team. This is a fantastic opportunity to work with a global client base and make a significant impact on their IT services.

In this role, you will be responsible for providing onsite and office-based desktop support for staff and mobile users. You will ensure quality end-user support and a stable IT infrastructure, offering 1st and 2nd level support via the ServiceDesk ticketing system.

You will efficiently categorise and resolve incidents using remote desktop tools or physical attendance, collaborating with the local business IT team for 1st level end-user and infrastructure support. Additionally, you will manage Active Directory and IT requirements for ongoing operations and site projects.

The successful candidate will have strong problem-solving skills and a proactive approach, with experience in desktop support and IT infrastructure management. Knowledge of Active Directory, server, and network infrastructure is essential, as well as familiarity with Meraki Networks, VLAN management, and mobile device management.

We offer a competitive salary of $38,000 per annum, along with opportunities for professional growth and development. If you are a proactive problem-solver with a passion for IT support, we would love to hear from you.



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