Technical Support Specialist

2 weeks ago


craigavon creggan, United Kingdom Henderson Scott Full time

We are seeking a skilled Technical Support Specialist to join our team at Henderson Scott. In this role, you will play a crucial part in ensuring the smooth operation of our software systems.

Job Description:

The ideal candidate will have a solid background in software development and a passion for troubleshooting complex issues. As a Technical Support Specialist, you will be responsible for investigating bugs, functionality problems, and data discrepancies in our software.

Key Responsibilities:
  • Troubleshooting: Investigate and resolve technical issues in our software using your analytical skills and knowledge of programming languages such as C#.
  • Collaboration: Work closely with our development team and clients to ensure issues are addressed promptly and accurately.
  • Documentation: Record and document technical issues and resolutions for knowledge sharing and future reference.
  • Client Support: Provide technical support to clients, guiding them through system issues and ensuring high satisfaction.
  • Testing: Assist with software testing and validation to ensure software updates are applied correctly.

The estimated salary for this position is £35,000 - £45,000 per annum, depending on experience.



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