IT Service Delivery Expert

1 week ago


Craigavon, United Kingdom Henderson Scott Full time
IT Service Delivery Expert Opportunity

Henderson Scott seeks an experienced IT Service Delivery Expert to lead our technical support team. As a key member of our team, you will be responsible for delivering exceptional service to our clients, resolving technical issues, and improving overall system performance.


Main Responsibilities:
  • Leading a team of technical support specialists to deliver excellent client service.
  • Investigating and resolving complex technical issues, and documenting resolutions for knowledge sharing.
  • Collaborating with the development team to integrate software updates and improve overall system performance.

Key Requirements:
  • Bachelor's degree in Computer Science or a related field.
  • Proven leadership experience in IT service delivery.
  • Strong analytical skills to identify and resolve complex software issues.
  • Excellent communication skills to interact effectively with both technical and non-technical teams.

Salary Range: $82,500 - $107,000 per annum, depending on qualifications and experience.


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