Customer Service Experience Expert

1 month ago


Gretna, Dumfries and Galloway, United Kingdom DX Network Services Limited Full time
About Us

DX Network Services Limited is a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland. We deliver the important things in life.

Job Description

We are looking for a highly skilled Customer Service Experience Expert to join our team. In this role, you will be responsible for providing exceptional customer service and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues via phone, email, or chat
  • Provide accurate and timely information to customers about their shipments
  • Collaborate with internal teams to resolve complex customer issues
  • Continuously improve customer service processes and procedures
Requirements:
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong analytical and critical thinking skills
  • Bachelor's degree in a related field (e.g., business, communications)
What We Offer:
  • A competitive salary of £28,000 - £32,000 per annum
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • Ongoing training and development opportunities to enhance your skills and career
  • A dynamic and supportive work environment


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