Customer Experience Specialist
23 hours ago
Unlock Your Potential as a Customer Experience Specialist
Moss is seeking a talented individual to join our team as a Customer Experience Specialist. As a key member of our retail team, you'll be responsible for delivering exceptional customer experiences that drive loyalty and retention. With a passion for customer service and a natural ability to build rapport with people, you'll thrive in this role and make a real difference in the lives of our customers.
You will be responsible for:
- Providing personalized advice and recommendations to customers, using your extensive product knowledge to meet their unique needs.
- Driving sales and services growth by identifying opportunities to upsell and cross-sell our premium products and services.
- Collaborating with store management to develop and implement strategies that improve store performance and customer satisfaction.
- Developing strong relationships with customers, building trust and loyalty through exceptional service and personalized interactions.
About You
- You have a proven track record of delivering exceptional customer service, with a focus on building strong relationships and driving customer loyalty.
- You are a creative problem-solver, able to think outside the box and find innovative solutions to complex challenges.
- You embody Moss's core values and behavioral competencies, demonstrating a strong work ethic and a commitment to excellence in everything you do.
What You'll Get
- A competitive salary of £25,000 - £30,000 per annum, depending on location and experience.
- A generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- 70% discount across all our stores, because we believe in rewarding our team members' hard work and dedication.
- Ongoing development opportunities to help you grow and succeed in your career.
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