Customer Experience Specialist

23 hours ago


Gretna, Dumfries and Galloway, United Kingdom Moss Full time

Unlock Your Potential as a Customer Experience Specialist

Moss is seeking a talented individual to join our team as a Customer Experience Specialist. As a key member of our retail team, you'll be responsible for delivering exceptional customer experiences that drive loyalty and retention. With a passion for customer service and a natural ability to build rapport with people, you'll thrive in this role and make a real difference in the lives of our customers.

You will be responsible for:

  • Providing personalized advice and recommendations to customers, using your extensive product knowledge to meet their unique needs.
  • Driving sales and services growth by identifying opportunities to upsell and cross-sell our premium products and services.
  • Collaborating with store management to develop and implement strategies that improve store performance and customer satisfaction.
  • Developing strong relationships with customers, building trust and loyalty through exceptional service and personalized interactions.

About You

  • You have a proven track record of delivering exceptional customer service, with a focus on building strong relationships and driving customer loyalty.
  • You are a creative problem-solver, able to think outside the box and find innovative solutions to complex challenges.
  • You embody Moss's core values and behavioral competencies, demonstrating a strong work ethic and a commitment to excellence in everything you do.

What You'll Get

  • A competitive salary of £25,000 - £30,000 per annum, depending on location and experience.
  • A generous bonus scheme, paying up to 15% of your gross monthly salary each month.
  • 70% discount across all our stores, because we believe in rewarding our team members' hard work and dedication.
  • Ongoing development opportunities to help you grow and succeed in your career.


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