Customer Experience Expert

2 weeks ago


Gretna, Dumfries and Galloway, United Kingdom Moss Full time
About Moss

We're more than just a menswear brand - we're 'Styling individuals for moments that matter'. Our shared values encourage us to trust our colleagues, think creatively, and plan for sustained growth and development.

Job Description

We're looking for a Customer Experience Expert to join our team. As a Brand Ambassador, you will be responsible for delivering exceptional customer experiences, promoting customer service excellence, and contributing to the overall store performance.

Key Responsibilities:
  • Deliver exceptional customer experiences through active engagement, listening, and bespoke advice.
  • Drive high productivity, maximising sales and services goals.
  • Develop comprehensive product knowledge for all services: Hire, Custom Made, Retail, Alterations, Ship from Store.
  • Identify opportunities to enhance store performance and deliver exceptional customer experiences.
  • Support store management with stockroom and back area housekeeping.
Requirements:
  • Technical skills: basic product knowledge, POS systems, and inventory management.
  • Personal attributes: continuous self-improvement, resilience, efficient time management, and passion for the brand.
Salary and Benefits

The estimated salary for this role is £28,000-£38,000 per annum, based on experience. You'll also enjoy a range of benefits, including:

  • Employee Discount: 70% across all stores.
  • Team Reward Pay Scheme: bonus scheme paying up to 15% of gross monthly salary.
  • Cycle to Work Scheme: eco-friendly travel support.
  • Discounted Gym Membership with PureGym.
  • Life Insurance: providing peace of mind.


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