Customer Experience Specialist

3 weeks ago


Gretna, Dumfries and Galloway, United Kingdom TFG BRANDS (LONDON) LIMITED Full time
Job Description

We are seeking a talented Customer Experience Specialist to join our team at TFG BRANDS (LONDON) LIMITED. As a key member of our sales floor, you will be responsible for delivering an exceptional shopping experience to our customers.

With a strong focus on customer satisfaction and a passion for fashion, you will possess excellent communication skills, a keen eye for detail, and the ability to work effectively in a fast-paced environment.

You will be expected to maintain a high level of product knowledge, stay up-to-date with the latest fashion trends, and provide expert advice to customers on our premium brands. Your primary objective will be to drive sales growth, enhance customer satisfaction, and contribute to the overall success of our store.

Key Accountabilities:

  • Deliver exceptional customer service, ensuring a personalized and engaging experience for every customer
  • Maintain a high level of product knowledge, staying up-to-date with the latest fashion trends and brand developments
  • Drive sales growth through effective selling techniques, promotions, and visual merchandising strategies
  • Contribute to a positive and inclusive store environment, promoting teamwork and collaboration among colleagues

What We Offer:

A competitive salary of £22,000 - £27,000 per annum, depending on experience, plus a range of benefits including discounts on our products, opportunities for career development, and a dynamic work environment.

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