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Complaints Manager
2 months ago
Job Title: Complaints Manager
Job Summary:
TPP Recruitment is seeking an experienced Complaints Manager to join our client's expert team. As a key member of the team, you will play a critical role in ensuring the effective operation of the Committee.
Responsibilities:
* Manage professional conduct matters, including complaints, to ensure compliance with the Institution's Regulations and Procedural Rules.
* Draft and apply formal regulations with precision, aligning with codes of conduct and regulatory frameworks.
* Strong understanding of GDPR, Data Protection, and compliance frameworks.
* Experience working within a professional membership institution or regulatory body, particularly with committees, panels, or working groups.
* Proficiency in Microsoft Word, Outlook, Excel, and PowerPoint.
Requirements:
* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Strong attention to detail and organizational skills.
What We Offer:
* Competitive salary.
* Opportunity to work with a prestigious engineering institution.
* Hybrid working arrangement.
If you are a motivated and experienced professional looking for a new challenge, please submit your application.
