Administrative Assistant

4 weeks ago


Leyland, United Kingdom Equals One Ltd Full time
Job Description

We are seeking a highly motivated and organized Administrative Apprentice to join our team at Equals One Ltd. As an Administrative Apprentice, you will play a vital role in supporting our Contracts, Building, and Installation teams.

Key Responsibilities:

  • Enter customer contact data onto the business document control system and administer cancellations and on-hold data.
  • Deposit payment confirmation to contracts being processed through the building surveyors.
  • Obtain finance approval confirmation prior to contracts being processed to building surveyors.
  • Administer variations to customers' finance applications as and when contract variations arise.
  • Assist with building control queries and gather relevant information.
  • Assist with planning submissions and planning fee payment on required projects.
  • General admin duties including scanning and photocopying.
  • Support with SAP calculations and submit for designated projects.
  • Support with the process of structural calculation application requests for relevant projects.
  • Liaise with builders to collate photo evidence and checklists for new build living spaces and ensure these are filed digitally.
  • Deal with trade personnel, both employed trade and sub-contractor trade queries, and develop excellent working relationships with external and internal stakeholders.
  • Respond to email and telephone communication in a timely and efficient manner and provide regular communication with customers to ensure they are provided with high-quality service.
  • Escalate complex customer service/installation queries to the Project Manager.
  • Obtain and evaluate all relevant information to handle product and service enquiries in accordance with company guidelines.
  • Maintain and update any relevant spreadsheets of information.
  • Produce timely and accurate reports as requested.
  • Undertake general scanning and filing duties.
  • Accept contracts from Surveyors, including post-survey briefings.
  • Collect stage payments and final balance chases on contracts.
  • Issue final Guarantees and register applicable contracts with FENSA to ensure customers receive all paperwork relevant to completion of a project.
  • Promote Google reviews to customers.

Person Attributes:

  • Ability to develop skills and knowledge in a commercial admin role within the home improvement industry.
  • Attention to detail and the ability to notice errors.
  • Excellent IT literacy (Excel/Outlook/Word), working at an intermediate to high standard.
  • Excellent organizational skills.
  • Highly competent individual, with excellent efficiency in handling administrative tasks.
  • Good communicator with the ability to demonstrate excellent written and verbal communication skills, and apply a calm and professional manner.
  • Excellent numeracy skills.
  • Ability to develop knowledge to understand plans and drawings.
  • Positive can-do attitude with the ability to work under pressure and meet deadlines.
  • Ability to demonstrate effective time management and prioritize tasks.
  • Good customer service skills with the ability to apply a calm and polite approach when dealing with dissatisfied customers.
  • Excellent attention to detail, with the ability to work in an organized and methodical manner.
  • Excellent problem-solving skills with the ability to analyze the problem and provide a mutually beneficial solution.
  • Highly motivated individual with a can-do approach to work and the ability to meet deadlines.
  • Good listening skills.
  • Willingness to undertake further training with the ability to implement learning into daily work.
  • Ability to successfully follow processes and deliver measurable results.


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