Housekeeping Operations Manager

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Dakota Newcastle Full time

About the Role

We are seeking a highly skilled and experienced Housekeeping Manager to lead our housekeeping department at Dakota Newcastle. As a key member of our team, you will be responsible for overseeing the daily operations of housekeeping, ensuring the hotel is presented to the highest standards, and maintaining a positive and Dakota culture within the team.

Key Responsibilities

  • Manage the housekeeping team, ensuring they are trained and well looked after, and maintaining stock levels and cleanliness standards across the hotel.
  • Develop and implement improvement projects within the hotel, utilising creativity and passion to drive continual improvement.
  • Ensure the team is fully trained on health and safety guidelines and practices, particularly COSHH regulations.
  • Work closely with the General Manager and Maintenance team to ensure immaculate conditions of the rooms.
  • Build relationships with suppliers to maintain and ensure consistent holding of housekeeping stock in line with the budget and business needs.

About Dakota Newcastle

Dakota Newcastle is a luxury hotel located in the heart of the city, offering a unique and stylish experience for our guests. As a member of our team, you will be part of a culture infused with positivity and opportunity for ongoing development.

Requirements

  • A minimum of 2 years' experience in Housekeeping Management role within hotels, preferably 4* or 5* level.
  • A minimum of 5 years hotel and/or cleaning experience.
  • Strong leadership skills and experience in supervising or managing a team.
  • Experience with a hotel pre-opening is preferred, but not necessary.
  • Be fully computer literate with experience in writing rotas.
  • Have a strong understanding of processes and procedures within the housekeeping department.
  • Have a working knowledge of health and safety guidelines and practices.

Benefits

We offer a highly competitive salary and a quarterly sales-based target bonus. In addition, you will enjoy a range of benefits, including 40% off stays at any Dakota, 25% off drinks and dining at any Dakota, and access to our Employee Assistance Program.



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