Holiday Operations Manager

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom The National Trust Full time
Holidays Manager Role

We're seeking a Holidays Manager to join our team in the North East of England. This role will involve developing and growing the patch you look after, managing a team of holiday operation assistants, team leaders, and assistant managers, and ensuring they understand and deliver the highest quality of housekeeping, compliance, and standards across the patch.

Key Responsibilities

• Develop and grow the patch you look after
• Manage a team of holiday operation assistants, team leaders, and assistant managers
• Ensure the highest quality of housekeeping, compliance, and standards across the patch

Requirements

• Experience in an operational focused role
• Experience in delivering complex projects on time and in budget
• Experience in leading and inspiring a team to an agreed set of results, contributing to their understanding and development
• Ability to deliver results through successful cost control balanced with quality and to deadlines
• Experience and skills in managing operational budgets
• Experience of developing communications at all levels
• Excellent planning and organisation skills; demonstrate an ability to manage conflicting demands
• Experience and knowledge of compliance
• A creative flair or passion for innovation

The Package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

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