IT Support Specialist

1 week ago


Hinckley, Leicestershire, United Kingdom Amazon Full time

About Amazon

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Amazon's operations rely on speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products daily to hundreds of countries worldwide. OTS provides nonstop global IT support to Amazon Operations, ensuring seamless performance.

Your Role

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As an IT Support Engineer, you'll implement technical solutions and provide high-quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area.

Responsibilities

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  • Network engineering and troubleshooting, data cabling, and systems administration in various software and hardware environments.
  • Ensuring infrastructure networking and computing systems remain available during production hours.
  • Providing analytical and technical assistance for continuous improvement of IT solutions.
  • Managing local technical projects.
  • Maintaining or creating policies, procedures, and processes.
  • Performing tasks that require moving up to 49lbs and standing/walking for up to 12 hours.
  • Supporting customers from multiple buildings and remote locations.
  • Traveling within your local or regional area to support customers.

Requirements

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  • Bachelor's degree in IT, computer science, or equivalent.
  • 4+ years of networking experience, including DNS, DHCP, SSL, OSI Model, and TCP/IP.

Salary and Benefits

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We offer competitive compensation packages, including comprehensive healthcare benefits, a matching 401(k) program, and up to 20 weeks of paid parental leave. Estimated annual salary: $120,000 - $180,000.

What We Offer

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A casual dress code with jeans, t-shirts, and safety shoes as standard attire, creating a relaxed work environment. Regular travel opportunities within your local or regional area to support customers.



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