Service Desk Operations Manager

13 hours ago


Woking, Surrey, United Kingdom CV-Library Full time
Job Description:

This is a 3-6 month contract role based primarily onsite in Guildford, with some flexibility for remote working days. The position falls inside IR35, and we're seeking individuals who thrive in a fast-paced, technical environment supporting a diverse user base.

Key Purpose of the Role:
- As a 1st Line IT Service Desk Analyst, you'll provide crucial frontline support to internal users across multiple sites, ensuring timely and effective resolution of technical incidents and queries.

Responsibilities:
- User Support: Log submissions into the Service Desk system, maintaining detailed notes on actions taken.
- Issue Resolution: Conduct preliminary investigations using telephone, email, or remote admin tools, resolving issues where possible or escalating when necessary.
- Service Desk Monitoring: Handle email queries, monitor phone systems, and manage escalated tickets to ensure SLA compliance.

Requirements:
- Familiarity with using computers and general IT systems.
- Strong communication and telephone skills.

Compensation:
- Competitive salary of £38,000 - £48,000 per annum, dependent on experience.

  • Woking, Surrey, United Kingdom CV-Library Full time

    About Bytes:Bytes is a leading provider of premium IT solutions and services, catering to SMEs, corporations, and public sector organizations. With over 750 employees across seven locations in the UK and Ireland, Bytes has grown significantly since its founding in 1982.We foster an innovative culture where talented individuals can thrive and achieve...


  • Woking, Surrey, United Kingdom McLaren Full time

    Role OverviewWe are seeking an experienced Service Desk Coordinator to join our Managed Services department in Woking. This is a fantastic opportunity for individuals with excellent customer service skills and the ability to work effectively in a team environment.


  • Woking, Surrey, United Kingdom CV-Library Full time

    Job Description:As a Technical Support Specialist, you will provide crucial support to internal users across multiple sites, ensuring timely and effective resolution of technical incidents and queries. This role combines technical problem-solving with excellent customer service skills.About the Job:This is a 3-6 month contract role that requires you to work...


  • Woking, Surrey, United Kingdom The Workshop Full time

    The Workshop is seeking an experienced Service Desk Team Lead - Maintenance to lead our maintenance helpdesk team. As a key member of our team, you will be responsible for ensuring that all maintenance requests are handled efficiently and effectively.You will have a proven track record of delivering excellent customer service and a strong understanding of...


  • Woking, Surrey, United Kingdom C&E Recruitment Full time

    Job Title: Hotel Operations ManagerAbout Our Client: Our client is a 4-star hotel in Frensham, renowned for its warm welcome and excellent service. They are looking for an experienced Hotel Operations Manager to oversee the day-to-day activities of the front desk and reception team.Key Responsibilities:Manage the front desk operations, ensuring efficient...


  • Woking, Surrey, United Kingdom CV-Library Full time

    Job Description:As a DaaS Service Desk Agent at Bytes, you will play a critical role in delivering exceptional customer service and ensuring the highest level of satisfaction for our clients. Your primary responsibilities will include managing your assigned ticket queue, prioritizing tasks, and escalating issues to senior managers when necessary.To succeed...


  • Woking, Surrey, United Kingdom CV-Library Full time

    About the Role:We are seeking a Technical Service Desk Analyst to join our team on a 3-6 month contract. This role offers a unique opportunity to provide technical support to a diverse user base in a fast-paced environment. As a skilled IT professional, you will be responsible for resolving technical incidents and queries, ensuring timely and effective...


  • Woking, Surrey, United Kingdom C&E Recruitment Full time

    Job Title: Front Desk Team LeadAbout Us: C&E Recruitment is a leading recruitment agency specializing in the hospitality sector. We are currently seeking an experienced Front Desk Team Lead to join our esteemed client's team at their 4-star hotel in Farnham.Key Responsibilities:Oversee the daily operations of the front desk, ensuring seamless guest check-in...


  • Woking, Surrey, United Kingdom Motorsport-Total GmbH Full time

    **About the Opportunity**We are seeking a Help Desk Technician to join our Managed Services department in Woking. As a Service Desk Coordinator, you will be responsible for providing technical support to all McLaren employees and external contacts.**Key Responsibilities**Respond to and resolve customer queries and issues via phone, email, or other...


  • Woking, Surrey, United Kingdom CV-Library Full time

    Job Overview:Our Weekend Receptionist role is ideal for those who enjoy working in a fast-paced environment and interacting with people from diverse backgrounds. As a key member of our team, you will provide exceptional customer service and ensure a smooth day-to-day operation of the front desk.You will be responsible for answering phone calls, responding to...


  • Woking, Surrey, United Kingdom CV-Library Full time

    About the RoleWe are seeking a dedicated and customer-focused Front Desk Associate to join our team at CV-Library.About YouYou will be responsible for providing exceptional guest experiences, processing check-ins and check-outs, handling hotel payments, and assisting with bookings.Your Key ResponsibilitiesFoster a positive first impression by warmly greeting...


  • Woking, Surrey, United Kingdom ION Full time

    Job DescriptionThis IT Infrastructure Manager will play a crucial role in ensuring the smooth operation of our systems, providing technical support, and investigating incidents assigned by the Service Desk.About ION's CultureWe foster a culture of innovation, collaboration, and continuous learning. Our diverse team of experts is dedicated to delivering...


  • Woking, Surrey, United Kingdom CV-Library Full time

    Job Title: Front Desk Medical AssistantA medical receptionist is required to work on a temporary basis in Weybridge, assisting the practice team.About the JobThe successful candidate will be confident and able to manage multiple tasks at once.ResponsibilitiesAccurately record patient information.Ensure the reception area is tidy and...


  • Woking, Surrey, United Kingdom Compass UK & Ireland Full time

    Job DescriptionWe are seeking a dedicated Food Service Operations Manager to oversee our catering and service operations for Restaurant Associates. As a key member of our team, you will be responsible for ensuring exceptional food quality and world-class customer service.The successful candidate will have experience in managing catering operations, with a...


  • Woking, Surrey, United Kingdom CV-Library Full time

    We have a fantastic opportunity for a 1st Line IT Support Technician to join our team at CV-Library.About the RoleThe ideal candidate will be based at our Reigate office and will be responsible for managing incidents and customer requests.Key Responsibilities:Incident management: resolving issues promptly and effectively.Service level agreement management:...


  • Woking, Surrey, United Kingdom Nexgen Group Full time

    Nexgen Group is looking for a skilled Operations Manager for Cleaning Services to oversee the delivery of high-quality cleaning services to our clients in the Woking and Byfleet area.About the RoleThis is a part-time position working 20 hours per week, Monday to Friday, with flexible hours between 6am - 8pm.The successful candidate will earn an estimated...


  • Woking, Surrey, United Kingdom Motorsport-Total GmbH Full time

    About the JobWe're looking for a talented Support Services Team Member to join our team in Woking, providing quality service to McLaren employees and external contacts.Key Responsibilities:Ensuring customers are kept informed about the progress of their work requests.Assisting the services team to resolve reactive and planned work orders efficiently and...


  • Woking, Surrey, United Kingdom Entain Full time

    About the RoleWe are looking for an experienced Retail Customer Service Manager to join our team at Entain. As a key member of our retail operations team, you will play a vital role in ensuring that our customers receive exceptional service and experience. In this position, you will be responsible for managing customer transactions, promoting safer gambling...


  • Woking, Surrey, United Kingdom ATG Entertainment Full time

    Job OverviewAs a Customer Service Operations Manager at ATG Entertainment, you will be responsible for delivering exceptional customer experiences across our venues and events. With a focus on ensuring seamless interactions, you will develop and implement strategies to enhance guest satisfaction.We are proud to stand at the forefront of the live...


  • Woking, Surrey, United Kingdom Compass Group UK Full time

    Catering Supervisor RoleWe are seeking an experienced Catering Supervisor to oversee all Compass Group UK&I catering and service operations for Restaurant Associates on a permanent casual basis.This is an excellent opportunity to take charge of our kitchens and service counters, delivering truly incredible food experiences.