Service Desk Operations Manager
13 hours ago
This is a 3-6 month contract role based primarily onsite in Guildford, with some flexibility for remote working days. The position falls inside IR35, and we're seeking individuals who thrive in a fast-paced, technical environment supporting a diverse user base.
Key Purpose of the Role:
- As a 1st Line IT Service Desk Analyst, you'll provide crucial frontline support to internal users across multiple sites, ensuring timely and effective resolution of technical incidents and queries.
Responsibilities:
- User Support: Log submissions into the Service Desk system, maintaining detailed notes on actions taken.
- Issue Resolution: Conduct preliminary investigations using telephone, email, or remote admin tools, resolving issues where possible or escalating when necessary.
- Service Desk Monitoring: Handle email queries, monitor phone systems, and manage escalated tickets to ensure SLA compliance.
Requirements:
- Familiarity with using computers and general IT systems.
- Strong communication and telephone skills.
Compensation:
- Competitive salary of £38,000 - £48,000 per annum, dependent on experience.
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