IT Service Desk Technician
15 hours ago
We have a fantastic opportunity for a 1st Line IT Support Technician to join our team at CV-Library.
About the RoleThe ideal candidate will be based at our Reigate office and will be responsible for managing incidents and customer requests.
Key Responsibilities:- Incident management: resolving issues promptly and effectively.
- Service level agreement management: ensuring SLAs are met.
- Escalation management: resolving complex issues escalated by the 1st line support team.
- Administrative tasks: completing paperwork and documentation accurately.
- Record keeping: maintaining accurate records of site information using IT Service Management tools.
- Best practice promotion: promoting best practices and adhering to change control processes.
- Time management: accurately planning and organising the working week.
- Scorecard review: reviewing scorecards weekly with the Team Lead or Manager.
- Proficiency in Microsoft technologies: 365, Azure, Windows, AD, Server OS.
- Minimum 12 months' experience in an IT Support role.
- Basic networking skills: configuring, maintaining, and troubleshooting networks.
- Cloud technology experience: 365, Azure, SharePoint, OneDrive.
- Device management: configuring and maintaining devices with Microsoft Endpoint Management.
- Backup solutions: Windows and Apple.
- Willingness to travel: willing to travel to customer sites within Surrey.
- Flexibility: flexible with work hours; willing to participate in an extended support rota.
- IT experience: experience of working with and supporting a range of information technologies.
Salary: £35,000 - £45,000 per annum.
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