IT Service Desk Technician

15 hours ago


Woking, Surrey, United Kingdom CV-Library Full time

We have a fantastic opportunity for a 1st Line IT Support Technician to join our team at CV-Library.

About the Role

The ideal candidate will be based at our Reigate office and will be responsible for managing incidents and customer requests.

Key Responsibilities:
  1. Incident management: resolving issues promptly and effectively.
  2. Service level agreement management: ensuring SLAs are met.
  3. Escalation management: resolving complex issues escalated by the 1st line support team.
  4. Administrative tasks: completing paperwork and documentation accurately.
  5. Record keeping: maintaining accurate records of site information using IT Service Management tools.
  6. Best practice promotion: promoting best practices and adhering to change control processes.
  7. Time management: accurately planning and organising the working week.
  8. Scorecard review: reviewing scorecards weekly with the Team Lead or Manager.
Requirements:
  1. Proficiency in Microsoft technologies: 365, Azure, Windows, AD, Server OS.
  2. Minimum 12 months' experience in an IT Support role.
  3. Basic networking skills: configuring, maintaining, and troubleshooting networks.
  4. Cloud technology experience: 365, Azure, SharePoint, OneDrive.
  5. Device management: configuring and maintaining devices with Microsoft Endpoint Management.
  6. Backup solutions: Windows and Apple.
  7. Willingness to travel: willing to travel to customer sites within Surrey.
  8. Flexibility: flexible with work hours; willing to participate in an extended support rota.
  9. IT experience: experience of working with and supporting a range of information technologies.

Salary: £35,000 - £45,000 per annum.



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