Service Desk Team Lead

11 hours ago


Woking, Surrey, United Kingdom The Workshop Full time

The Workshop is seeking an experienced Service Desk Team Lead - Maintenance to lead our maintenance helpdesk team. As a key member of our team, you will be responsible for ensuring that all maintenance requests are handled efficiently and effectively.

You will have a proven track record of delivering excellent customer service and a strong understanding of maintenance operations. Your excellent communication and interpersonal skills will enable you to build strong relationships with internal stakeholders and external clients.

In this role, you will work closely with the scheduler to prioritize tasks and allocate resources effectively. You will also be responsible for monitoring and reporting on key performance indicators (KPIs) to ensure that we are meeting our targets.

The estimated salary for this role is £35,000 - £45,000 per annum, depending on experience.

We offer a competitive salary package, including benefits such as annual leave, sick leave and professional development opportunities.


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