Customer Service Director

1 month ago


Metropolitan Borough of Solihull, United Kingdom Tilia Homes Full time
About The Role

We are seeking a highly skilled and experienced Head of Customer Service to lead our Central Region team in delivering exceptional customer service across our developments.

The successful candidate will have a passion for building strong relationships with customers and a proven track record of delivering high-quality service.

Key responsibilities will include:

  • Working closely with construction delivery teams to ensure a smooth handover process;
  • Managing defects and rectification works to ensure customer satisfaction;
  • Providing feedback reports to stakeholders on common defects and supply chain performance;
  • Contributing to business unit targets and objectives.

We offer a competitive salary and package, as well as the opportunity to build a long-term partnership with Tilia Homes.

What We Offer

  • 26 days holiday with additional bank holidays;
  • Bonus Scheme;
  • Holiday Buy Scheme;
  • Green Car Scheme;
  • Private Medical Insurance;
  • Company Pension Scheme;
  • Life Assurance;
  • Employee discount on a new Tilia home;
  • Employee Assistance Programme;
  • Family friendly policies.

About Tilia Homes

We are a leading developer of high-quality homes, passionate about building communities that make a lasting impact.

Our team is dedicated to delivering exceptional customer service and creating homes that exceed our customers' expectations.



  • Metropolitan Borough of Solihull, United Kingdom Correla Full time

    Customer Support Co-ordinator Job Description **Key Responsibilities:** * Provide support to the wider Customer Experience team, utilizing adaptability to address customer problems and queries. * Assist with administration duties, customer meetings, and process knowledge development. * Collaborate with the team to ensure seamless customer support and...


  • Metropolitan Borough of Solihull, United Kingdom Correla Full time

    Customer Support Co-ordinator Job Description **Key Responsibilities:** * Provide support to the wider Customer Experience team, utilizing adaptability to address customer problems and queries. * Assist with administration duties, customer meetings, and process knowledge development. * Collaborate with the team to ensure seamless customer support and...


  • Metropolitan Borough of Solihull, United Kingdom Correla Full time

    Job Summary:As a key member of the Correla team, the Customer Experience and Service Lead will play a vital role in delivering exceptional customer support and service. This role requires adaptability, strong communication skills, and the ability to work collaboratively with the wider Customer Experience team.Key Responsibilities:Provide administrative...


  • Metropolitan Borough of Solihull, United Kingdom Correla Full time

    Job Summary:As a key member of the Correla team, the Customer Experience and Service Lead will play a vital role in delivering exceptional customer support and service. This role requires adaptability, strong communication skills, and the ability to work collaboratively with the wider Customer Experience team.Key Responsibilities:Provide administrative...


  • Solihull, Solihull, United Kingdom Legal & General Full time

    About the RoleWe are seeking a Customer Service Director to lead our Retail Annuities Team. As a key member of our team, you will be responsible for engaging, motivating, and inspiring your team to deliver exceptional customer service.Key ResponsibilitiesLead and develop a team to meet customer needs and deliver business outcomes.Monitor service levels and...


  • Solihull, Solihull, United Kingdom Legal & General Full time

    About the RoleWe are seeking a Customer Service Director to lead our Retail Annuities Team. As a key member of our team, you will be responsible for engaging, motivating, and inspiring your team to deliver exceptional customer service.Key ResponsibilitiesLead and develop a team to meet customer needs and deliver business outcomes.Monitor service levels and...


  • Metropolitan Borough of Solihull, United Kingdom Tilia Homes Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Tilia Homes. As a key member of our Central Region team, you will be responsible for leading the delivery of excellent customer service across our developments.As a Customer Service Manager, you will work closely with our construction delivery teams to...


  • Metropolitan Borough of Solihull, United Kingdom Tilia Homes Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Tilia Homes. As a key member of our Central Region team, you will be responsible for leading the delivery of excellent customer service across our developments.As a Customer Service Manager, you will work closely with our construction delivery teams to...


  • Metropolitan Borough of Solihull, United Kingdom Paragon Bank Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our Customer Relations team. As a key member of our team, you will be responsible for reviewing and responding to customer complaints in a professional and empathetic manner.Key ResponsibilitiesManage incoming complaint-related calls and effectively resolve customer concernsReview...


  • Metropolitan Borough of Solihull, United Kingdom Paragon Bank Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our Customer Relations team. As a key member of our team, you will be responsible for reviewing and responding to customer complaints in a professional and empathetic manner.Key ResponsibilitiesManage incoming complaint-related calls and effectively resolve customer concernsReview...


  • Metropolitan Borough of Solihull, United Kingdom Paragon Bank Full time

    Job DescriptionWe are seeking a skilled Customer Service Representative to join our team. As a Complaint Resolution Specialist, you will be responsible for receiving and effectively managing incoming complaint-related calls. Your role will involve reviewing new complaints to ascertain their suitability for immediate resolution over the telephone, as well as...


  • Metropolitan Borough of Solihull, United Kingdom https:jobs-redefined.cositemap Full time

    Head of IT Service ManagementWe are seeking a seasoned professional to lead our IT Service Management team. As a key member of our organization, you will be responsible for overseeing the strategic direction and full range of customer service capabilities. This includes defining service channels, levels, processes, and standards, as well as monitoring...


  • Metropolitan Borough of Solihull, United Kingdom ZF Friedrichshafen AG Full time

    We are seeking a seasoned professional to lead our IT Service Management team at ZF Foxconn Chassis Modules. As the Head of IT Service Management, you will be responsible for overseeing the strategic direction and full range of customer service capabilities.Key Responsibilities:Define service channels, levels, processes, and standards, and monitor service...

  • Regional EHS Director

    3 weeks ago


    Metropolitan Borough of Solihull, United Kingdom JELD-WEN, Inc. Full time

    About the Role:We are seeking a highly skilled and experienced Area Director to join our team at JELD-WEN, Inc. This is a key leadership position that will play a critical role in championing a strong EHS culture within our organization.Key Responsibilities:As an Area Director, you will be responsible for developing and implementing the European EHS strategy...

  • Regional EHS Director

    3 weeks ago


    Metropolitan Borough of Solihull, United Kingdom JELD-WEN, Inc. Full time

    About the Role:We are seeking a highly skilled and experienced Area Director to join our team at JELD-WEN, Inc. This is a key leadership position that will play a critical role in championing a strong EHS culture within our organization.Key Responsibilities:As an Area Director, you will be responsible for developing and implementing the European EHS strategy...


  • Metropolitan Borough of Solihull, United Kingdom ZF Group Full time

    We are seeking a highly skilled and experienced professional to lead our IT service management team at ZF Foxconn Chassis Modules. As a global leader in assembly and logistics services for the automotive industry, we offer a dynamic and challenging work environment with opportunities for growth and development.Key Responsibilities:Develop and implement...


  • Metropolitan Borough of Solihull, United Kingdom Diana B. Beauty Full time

    Job Title: Director of QualityCompany: Diana B. BeautyJob Type: Full-timeLocation: Remote (with occasional on-site visits)About Us: Diana B. Beauty is a leading manufacturer of high-quality beauty products, dedicated to delivering exceptional customer experiences and driving business excellence.Job Summary:We are seeking an experienced Director of Quality to...


  • Metropolitan Borough of Solihull, United Kingdom Diana B. Beauty Full time

    Job Title: Director of QualityCompany: Diana B. BeautyJob Type: Full-timeLocation: Remote (with occasional on-site visits)About Us: Diana B. Beauty is a leading manufacturer of high-quality beauty products, dedicated to delivering exceptional customer experiences and driving business excellence.Job Summary:We are seeking an experienced Director of Quality to...


  • Metropolitan Borough of Solihull, United Kingdom Kier Group Full time

    Project Director - Construction TeamWe're seeking a highly experienced Project Director to lead our Construction team in Solihull, West Midlands.Key Responsibilities:Oversee the delivery of projects worth £60m - £100m+, spanning Custodial, Education, Healthcare, and Commercial sectors for Kier.Monitor build progress, oversee finance, and ensure quality...


  • Metropolitan Borough of Solihull, United Kingdom Kier Group Full time

    Project Director - Construction TeamWe're seeking a highly experienced Project Director to lead our Construction team in Solihull, West Midlands.Key Responsibilities:Oversee the delivery of projects worth £60m - £100m+, spanning Custodial, Education, Healthcare, and Commercial sectors for Kier.Monitor build progress, oversee finance, and ensure quality...