Customer Service Director

4 weeks ago


Solihull, Solihull, United Kingdom Legal & General Full time

About the Role

We are seeking a Customer Service Director to lead our Retail Annuities Team. As a key member of our team, you will be responsible for engaging, motivating, and inspiring your team to deliver exceptional customer service.

Key Responsibilities

  • Lead and develop a team to meet customer needs and deliver business outcomes.
  • Monitor service levels and maintain appropriate resources to meet work priorities and customer demand.
  • Contribute to business area planning and succession planning to ensure team efforts align with overall department goals.
  • Work with other team members to agree prioritization and identify areas for continuous improvement.
  • Provide a point of escalation for complex queries and complaints, investigating and resolving where possible.
  • Coach, train, and develop individuals to achieve objectives and improve customer outcomes.

Requirements

  • FCA accredited Training and Competence requirements.
  • Understanding of Legal & General Retail Retirement products, services, and operations.
  • Good commercial awareness and ability to prioritize and manage queries.
  • Proven ability to develop and motivate a team.

About Us

Legal & General is a leading financial services organisation with a strong heritage and exciting future. We strive to be open, mindful, and inclusive, and are committed to supporting our employees' career development and wellbeing.



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