Customer Service Director
4 weeks ago
About the Role
We are seeking a Customer Service Director to lead our Retail Annuities Team. As a key member of our team, you will be responsible for engaging, motivating, and inspiring your team to deliver exceptional customer service.
Key Responsibilities
- Lead and develop a team to meet customer needs and deliver business outcomes.
- Monitor service levels and maintain appropriate resources to meet work priorities and customer demand.
- Contribute to business area planning and succession planning to ensure team efforts align with overall department goals.
- Work with other team members to agree prioritization and identify areas for continuous improvement.
- Provide a point of escalation for complex queries and complaints, investigating and resolving where possible.
- Coach, train, and develop individuals to achieve objectives and improve customer outcomes.
Requirements
- FCA accredited Training and Competence requirements.
- Understanding of Legal & General Retail Retirement products, services, and operations.
- Good commercial awareness and ability to prioritize and manage queries.
- Proven ability to develop and motivate a team.
About Us
Legal & General is a leading financial services organisation with a strong heritage and exciting future. We strive to be open, mindful, and inclusive, and are committed to supporting our employees' career development and wellbeing.
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