Senior Customer Experience Director

5 hours ago


Solihull, Solihull, United Kingdom Legal & General Full time

We are seeking a Senior Customer Experience Director to join our Retail Annuities Team.

Job Description:

You will lead and develop a team to meet the needs of customers, while delivering agreed business outcomes. Ensure that service levels are continually monitored and maintain appropriate resource to meet work priorities and customer demand.

  • Lead and develop a team to deliver exceptional customer experiences.
  • Proactively contribute to business area planning and succession planning to ensure team efforts are aligned to overall department goals.
  • Work with other leaders to agree prioritization and look for areas of continuous improvement in processing and customer service.
  • Provide a point of escalation and ownership of complex queries, including complaints, investigating where appropriate and resolving where possible.
  • C coach, train, develop and motivate individuals to achieve objectives as determined by the division's goals.
  • Be accountable for all areas of process breakdown, regulatory breach and health & safety issues within the division.

The ideal candidate will have an in-depth understanding of Legal & General Retail Retirement products, services and operations. They should also possess good commercial awareness and evidence of continuous professional development.

A competitive salary of $85,000 - $110,000 per year, plus benefits, including performance-related bonuses, pension contributions, life assurance, private medical insurance, and more.

About Us:

Legal & General is a leading financial services organisation, committed to helping our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that's important to them.

We strive to be open, mindful, and inclusive, and are always willing to discuss flexible working arrangements and reasonable accommodations for candidates with specific needs.



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