Strategic IT Service Director

1 week ago


Metropolitan Borough of Solihull, United Kingdom ZF Group Full time

We are seeking a highly skilled and experienced professional to lead our IT service management team at ZF Foxconn Chassis Modules. As a global leader in assembly and logistics services for the automotive industry, we offer a dynamic and challenging work environment with opportunities for growth and development.

Key Responsibilities:
  • Develop and implement strategic direction for IT service management, ensuring alignment with business objectives and customer needs.
  • Lead a team of IT professionals in delivering high-quality services, including service desk, incident management, problem management, and change management.
  • Collaborate with stakeholders to identify and prioritize business requirements, and develop solutions to meet those needs.
  • Monitor and report on service level agreements (SLAs), service desk performance, and other key performance indicators (KPIs).
  • Develop and implement processes and procedures to ensure efficient and effective service delivery, including service catalog management, request fulfillment, and service desk operations.
Requirements:
  • Proven experience in IT service management, with a strong background in leadership and team management.
  • Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
  • Strong analytical and problem-solving skills, with the ability to identify and prioritize business needs.
  • Experience with IT service management frameworks and methodologies, including ITIL.
  • Ability to work in a fast-paced environment, with a strong focus on customer satisfaction and service excellence.

As a member of our ZF team, you will have the opportunity to work with a global leader in the automotive industry, and to contribute to the development of our IT service management capabilities. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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