Customer Experience and Service Director
2 months ago
Job Summary:
As a key member of the Correla team, the Customer Experience and Service Lead will play a vital role in delivering exceptional customer support and service. This role requires adaptability, strong communication skills, and the ability to work collaboratively with the wider Customer Experience team.
Key Responsibilities:
- Provide administrative support to the Customer Experience team, ensuring seamless day-to-day operations.
- Support customers with their queries and problems, providing timely and effective solutions.
- Lead customer meetings, building strong relationships and driving customer satisfaction.
- Develop and maintain knowledge of customer processes and procedures, ensuring a high level of understanding and expertise.
What We Offer:
Correla is committed to providing a supportive and inclusive work environment, with a focus on equality of opportunity and diversity. We offer a competitive salary, bonus, and generous benefits package, including uncapped holidays, private medical insurance, and flexible working arrangements.
Our Values:
We believe in embracing diversity and removing obstacles to ensure that talented individuals from a range of backgrounds and cultures can thrive in our organization. We recognize the importance of creating a workplace that values and respects all employees, regardless of their background or identity.
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