Customer Experience and Service Director

2 months ago


Metropolitan Borough of Solihull, United Kingdom Correla Full time

Job Summary:

As a key member of the Correla team, the Customer Experience and Service Lead will play a vital role in delivering exceptional customer support and service. This role requires adaptability, strong communication skills, and the ability to work collaboratively with the wider Customer Experience team.

Key Responsibilities:

  • Provide administrative support to the Customer Experience team, ensuring seamless day-to-day operations.
  • Support customers with their queries and problems, providing timely and effective solutions.
  • Lead customer meetings, building strong relationships and driving customer satisfaction.
  • Develop and maintain knowledge of customer processes and procedures, ensuring a high level of understanding and expertise.

What We Offer:

Correla is committed to providing a supportive and inclusive work environment, with a focus on equality of opportunity and diversity. We offer a competitive salary, bonus, and generous benefits package, including uncapped holidays, private medical insurance, and flexible working arrangements.

Our Values:

We believe in embracing diversity and removing obstacles to ensure that talented individuals from a range of backgrounds and cultures can thrive in our organization. We recognize the importance of creating a workplace that values and respects all employees, regardless of their background or identity.



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