Revenue Acceleration Director
1 day ago
We are seeking a Revenue Acceleration Director to lead our Strategic Account Management team at Flipdish and drive revenue growth within our valued client base.
This role requires a seasoned professional with a strong track record of minimising customer churn and driving revenue growth within a large book of business, including enterprise accounts.
Key Responsibilities- Retention and Upselling: Take ownership of a portfolio of restaurant clients in the UK, focusing on retention strategies and identifying opportunities to upsell additional Flipdish products and services.
- Churn Prevention and Account Optimisation: Proactively monitor customer health scores and identify potential churn risks. Develop and implement strategies to mitigate churn and optimise customer satisfaction through product adoption, feature optimization, and effective case management.
- Cross-Functional Collaboration: Work closely with teams including Product, Support, and Sales teams to advocate for customer needs, drive product enhancements, and ensure timely resolution of customer issues.
- Data-Driven Decision Making: Utilise data analytics and insights to inform strategic decision-making, track performance metrics, and identify areas for improvement.
Estimated salary range: £70,000 - £90,000 per annum.
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