Software Application Specialist

4 weeks ago


London, Greater London, United Kingdom fish4.co - Jobboard Full time
Job Title: Application Engineer (Customer Support)

A leading battery software company is currently seeking an Application Engineer (Customer Support) to join their team. The successful candidate will be responsible for providing technical support to customers, ensuring they can effectively utilise battery characterisation and modelling tools.

Key Responsibilities:
  • Troubleshoot technical issues and work closely with the development team to resolve bugs and improve product performance.
  • Provide expert technical support to customers using our battery testing and modelling software.
  • Document technical support processes, maintain support resources, and contribute to knowledge bases to improve customer self-service.
  • Manage and prioritise support requests, ensuring timely and effective solutions.
Requirements:
  • 3-5 years working in industry or research application-oriented environment.
  • Proven experience in customer support or customer success roles.

To be considered for this role, please submit a copy of your up-to-date CV online. A member of the EVera team will be in touch to discuss your application further.



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