Application Support Specialist SQL
4 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team at NEC Software Solutions. As a key member of our Customer Support Operations group, you will be responsible for resolving application support issues for our Housing solution.
Key Responsibilities:
- Provide technical assistance and application support to customers, demonstrating in-depth knowledge of application environments.
- Develop and implement technical support procedures/documentation.
- Proactively deliver support services and identify revenue generation opportunities.
Requirements:
- Knowledge of Housing Management Software is Essential.
- Proven experience supporting Web Applications.
- Proficiency in SQL scripting and Housing database administration.
- Experience of delivering support to users.
Desirable Skills:
- Experience with NEC Housing software and related applications.
- Microsoft Windows/Linux/Solaris.
- Understanding of software development principles in an ISO 9001 environment.
What We Offer:
- A competitive salary and benefits package, including an above-average pension scheme.
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost).
- 25 days paid holiday with the option to buy/sell (FTE).
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.
- A selection of flexible benefits to suit your individual needs.
Working with Us:
We are an equal opportunities employer, welcoming applications from all communities. We work with governments, hospitals, police forces, housing providers, local authorities, and more. We help them pay financial support faster, speed up treatments for patients, and respond to emergencies in the right way. We'd love your help, and we'll support you all the way.
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