Application Support Specialist SQL

4 weeks ago


London, Greater London, United Kingdom RED10 Full time £41,000
Job Title: Application Support Analyst SQL

We are seeking a skilled Application Support Analyst with expertise in SQL to join our team at RED10. As a key member of our support team, you will provide exceptional support to our internal and external customers, ensuring timely resolution of issues and exceeding customer satisfaction.

Key Responsibilities:
  • Provide 1st and 2nd line support for internal and external users, ensuring tickets are managed and closed effectively.
  • Escalate tickets to relevant teams as necessary, tracking resolution and keeping stakeholders informed.
  • Carry out SQL configuration changes and run queries to assist in troubleshooting issues.
  • Produce reporting on Service Desk statistics as necessary and update documents and procedures.
Requirements:
  • Excellent communication skills and a customer-focused approach.
  • Experience with ITIL framework and JIRA Service Desk tool.
  • Technical experience of User management tool, SQL or other Database scripting language skills, and PowerBI.
  • Ability to assess, prioritize, and manage demand, working effectively independently and as part of a small team.
About RED10:

RED10 is a leading insurer in the London Market, offering a dynamic and supportive work environment. As a valued member of our team, you will have opportunities for growth and development, as well as a competitive salary and benefits package.



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