Application Support Specialist

3 weeks ago


London, Greater London, United Kingdom Jas Gujral Full time
Application Support Specialist for FX Options

Jas Gujral is seeking an experienced Application Support Specialist to join their team in the City of London.

The successful candidate will provide essential support for their FX Options trading platform and ensure the smooth operation of their trading and support systems.

Key Responsibilities:
  1. Provide day-to-day support for the FX Options trading platform, including troubleshooting, issue resolution, and user assistance.
  2. Collaborate with the IT team to deploy, configure, and maintain the FX Options trading applications and associated infrastructure.
  3. Monitor system performance, identify potential issues, and implement proactive measures to ensure high availability and reliability.
  4. Investigate and diagnose software and hardware issues, escalating complex problems to senior IT staff or vendors when necessary.
  5. Work closely with development teams to analyze and document system requirements as well as contribute to the design and implementation of enhancements or fixes.
  6. Conduct system testing and participate in user acceptance testing (UAT) to ensure the quality and functionality of the applications.
  7. Develop and maintain technical documentation, user guides, and support procedures.
Requirements:
  1. Proven experience in a similar role, providing application support for financial systems.
  2. Proficiency in supporting and troubleshooting Windows applications.
  3. Solid understanding of database concepts and SQL query language.
  4. Strong knowledge of AWS/Azure.


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