IT Service Delivery Professional
3 weeks ago
R.M Education Limited is seeking a highly skilled and motivated IT Support Engineer to join our team. As a key member of our service desk, you will be responsible for providing technical assistance to school users and ensuring that service issues are reported and resolved efficiently.
About Us
We are a leading provider of educational technology solutions, serving 28,000 schools across 115 countries. Our mission is to improve education outcomes and enhance the learning experience for students around the world.
Your Role
As an IT Support Engineer, you will work closely with our service desk team to deliver exceptional customer service and support. You will be responsible for troubleshooting technical issues, providing training and guidance to school users, and collaborating with our internal teams to ensure seamless delivery of our solutions.
Requirements
To succeed in this role, you will need to possess excellent communication and interpersonal skills, as well as a strong understanding of Microsoft 365 and/or Google Workspace, and ITIL methodology. You will also be expected to have a solid understanding of printing, scanning, and networking technologies.
What We Offer
In addition to our competitive salary and benefits package, we offer opportunities for professional growth and development. If you are passionate about delivering exceptional customer service and working collaboratively with our team, we encourage you to apply for this exciting opportunity.
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