Digital Continuity Coordinator

1 month ago


York, York City, United Kingdom Priory Medical Group Full time

About the Role

Priory Medical Group is seeking a skilled Digital and Care Continuity Coordinator to join our dynamic digital team. As a key member of our team, you will play a vital role in supporting the health and wellbeing of our patients by ensuring they have access to the care they need.

Main Responsibilities

As a Digital and Care Continuity Coordinator, you will be responsible for:

  • Providing coordination and navigation for patients through the health and care systems
  • Coordinating clinic sessions to support complex and vulnerable patients or those who are non-digitally enabled to access care
  • Undertaking outbound calls to identified non-digitally enabled patients who need a phone call or letter invite for appointments to ensure digital inclusivity and support their long-term condition management
  • Booking patient appointments into services provided by healthcare professionals across PMG
  • Supporting patients in preparing for follow-up with provision of information on what they should expect when they attend for their appointment
  • Documenting submitted data against protocols, filing in the patient record and appropriately signposting for follow-up care
  • Working with wider PMG teams to continually improve and develop the non-digital care co-ordination offer to patients

Requirements

To be successful in this role, you will need:

  • Excellent attention to detail and prioritisation skills
  • A flexible approach to working with a dynamic team
  • IT literacy and ability to work with digital systems
  • Confidentiality and ability to work with sensitive patient information
  • Ability to work independently and as part of a team

About Us

Priory Medical Group is a large eight-site GP practice and single Primary Care Network based in York. We pride ourselves on being innovative and always at the forefront of change to drive the delivery of accessible and responsive care to our patients. We are a supportive employer with a strong support programme of health and wellbeing initiatives for our staff.



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