Digital Care Coordinator

4 weeks ago


York, York City, United Kingdom Priory Medical Group Full time

About the Role

Priory Medical Group is seeking a skilled Digital and Care Continuity Coordinator to join our dynamic team. As a key member of our digital team, you will play a vital role in supporting the health and wellbeing of our patients.

Main Responsibilities

As a Digital and Care Continuity Coordinator, you will be responsible for coordinating patient care, ensuring that our non-digital patients are not excluded from care coordination. This will involve contacting patients on the phone, processing patient responses, and maintaining our digital systems and tools.

Key Duties

  • Provides co-ordination and navigation for patients through the health and care systems
  • Co-ordinates clinic sessions to support complex and vulnerable patients or those who are non-digitally enabled to access care
  • Undertakes outbound calls to identified non-digitally enabled patients who need a phone call or letter invite for appointments to ensure digital inclusivity and support their long-term condition management
  • Books patient appointments into services provided by healthcare professionals across PMG
  • Supports patients in preparing for follow-up with provision of information on what they should expect when they attend for their appointment
  • Documents submitted data against protocols, filing in the patient record and appropriately signposting for follow-up care
  • Works with wider PMG teams to continually improve and develop the non-digital care co-ordination offer to patients

Person Specification

We are looking for a candidate with excellent attention to detail, prioritisation skills, and a flexible approach. The ideal candidate will have a can-do attitude, be deadline and target driven, and have the ability to prioritise work. IT literacy is also essential for this role.



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