Customer Experience Specialist

2 days ago


Glasgow, Glasgow City, United Kingdom Optical Express Full time
About the Role

We are looking for a highly motivated Customer Experience Specialist to join our team in Glasgow City Centre. As a Customer Experience Specialist - German, you will be responsible for promoting the lifestyle and clinical benefits of our treatments to patients in Germany.

The successful candidate will have strong IT skills, excellent written and spoken English, and fluency in German. You will also need to be comfortable making outbound calls and able to relate to a wide range of people.

Key Responsibilities:

  • Making contact with patients who have recently attended an initial consultation
  • Promoting the lifestyle and clinical benefits of our treatments
  • Manage the patient pipeline
  • Providing an exceptional after-sales service

Estimated Salary: £24,000-£28,000 per annum, depending on experience.



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