Service Charge Analyst

3 days ago

Basildon, Essex, United Kingdom Service Care Solutions Ltd Full time

Service Charge Analyst Opportunity

About Us

Service Care Solutions Ltd is a leading provider of service charge management solutions. We are seeking an experienced Service Charge Analyst to join our team.

Job Summary

We are looking for a highly skilled Service Charge Analyst to deliver a high-quality service to service charge payers and other stakeholders. The successful candidate will have a robust understanding of residential and commercial service charge management, including current legislative requirements and sector best practice.

Key Responsibilities

  • Service Charge Analysis
    • Accurately calculating, constructing, and issuing all estimated and actualised service charges ensuring compliance with legal deadlines, contractual agreements, policies, and procedures enabling full recoverability of costs, focusing on complex cases.
  • Customer Service
    • Delivering a customer-centric, expert service for service charge payers, dealing with residents directly to resolve complex customer queries and working with internal colleagues to ensure the resolution of complaints, disputes, and dissatisfaction.
  • Process Improvement
    • Supporting the building and embedding of the systems and processes required to support the transformation of Service Charge delivery.
  • Business Partnering
    • Maintaining strong business partnering relationships with key budget holders and service managers, to develop scheme knowledge and enable the accurate allocation and consistent setting of service charges.

Requirements

  • Experienced in service charge analysis, with a robust understanding of residential and commercial service charge management, including current legislative requirements and sector best practice.
  • Experience working with councillors, the community, and external partners.
  • Proficiency in financial and numerical analysis.
  • Knowledge of current legislation and best practices in service charge management.
  • Previous experience within a Housing Association is desirable.
  • Excellent IT skills, including using Excel, Access, Powerpoint, and Word.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.

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