Logistics and Risk Management Professional
7 days ago
We are seeking a highly skilled WSM Analyst to join our team at Vontier. As a WSM Analyst, you will play a pivotal role in identifying, investigating, and resolving system-generated and customer-reported incidents related to fuel losses, theft, and meter drift.
Key Responsibilities- Incident Management: Identify, investigate, and close-out system-generated and customer-reported incidents within set time limits.
- Wet Stock Monitoring: Monitor and analyze wet stock live alarms to ensure timely resolution of issues.
- Technical Support: Provide specialist support to field personnel to help identify and correct customer site issues.
- Reporting and Analysis: Ensure timely completion of daily operational tasks, including customer reporting requirements, and provide data-driven insights to support business decisions.
- Procedure Development: Create and implement procedures to support the management of new customer accounts and ensure all customer support needs are met.
- Regulatory Compliance: Maintain up-to-date knowledge and understanding of regulatory guidelines as they apply to each customer.
- Communication and Collaboration: Work cohesively with colleagues and the wider IS360 team to provide support, training, and information on day-to-day activities.
- Fluent English: Fluent level of English (spoken and written) is required.
- MS Office Skills: Good working knowledge of MS Office skills, specifically Excel.
- Client Relationship Management: Previous experience of client relationship/account management is essential.
- Wet Stock Industry Experience: Extensive experience gained working in the Wetstock Industry as an Analyst is required.
- Commercial Background: Some commercial (B2B) background with knowledge of contractual commitments and legal requirements in a service-oriented operation is desirable.
- Communication and Problem-Solving Skills: Excellent communication skills, coupled with a positive attitude, problem-solving, and critical thinking skills are essential.
Vontier is a leading provider of managed and automated software services that enable fuel operators to manage risk, control, and reduce variance. We are committed to delivering exceptional customer service and support to our customers.
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